Tried to remove the old account and Outlook (2011) crashed. From then on, every time I'd try to remove the account, Outlook would crash. My plan was to make a pst backup, and just manually remove all account info via squall's method above, but at the end of creating the pst file, Outlook crashed again.
I was finally able to close the loop with the user this morning. I completely removed Office Standard 2016 for Mac and reinstalled off a fresh ISO downloaded from the VLSC.
The following happens when adding the Exchange account:. We enter her email address & password. We're redirected to our organization's SSO page.
She signs in. Outlook displays the warning about our certificate. We accept it. Outlook asks about allowing our O365 tenant to configure the client. Outlook tells us authentication failed.
I'm leaning toward some oddball mismatch with her password, but she can sign in to OWA using the same credentials.
I am using Mac Outlook 2016 and an outgoing message is stuck in its Outbox. After that, I am unable to send any other email message even, I am not receiving new emails. This is something I have never seen before and suspect might be unique for the Mac Outlook. Regardless, I have checked the most widely recognized reason, that the email is so large due to attachment and graphics. However, this is not the case here and it is not displaying the yellow exclamation mark or any error message.
Is there any place in Mac Outlook where it may hold the error information about outlook 2016 for mac not sending or receiving emails?” Third-party email applications, like Microsoft Outlook, use either IMAP/ POP3 and SMTP protocols to send and receive email messages. It requires so many things to align perfectly in order to work properly with an email account. There may several factors that can interrupt the normal working procedure of Outlook for Mac. In that case, users face a common issue i.e., Outlook for Mac not sending or receiving emails and ask for the solution to resolve it just like above-mentioned user-query.
Well, before trying to fix the issue, one needs to identify the cause. Thus, in this technical paper, we have compiled some most probable causes of Outlook for Mac not sending or receiving emails issue along with the troubleshooting techniques. So, let us begin now to find solution to fix Outlook 2016 Mac not sending emails. Instant Tips to Troubleshoot Outlook for Mac not Sending or Receiving Emails There are top 6 reasons due to Mac Outlook 2016, 2011 not sending or receiving emails. We will discuss this issue sequently with their ultimate resolution.
Outlook for Mac is in Offline Mode Resolution If Outlook for Mac is offline then, you cannot send or receive email messages. Hence, make sure Outlook is online. Click on Outlook tab and verify that Work Offline option is unchecked #2. Items from the Exchange Account Saved in Outlook cache. If the cache gets corrupted then, it may occur synchronization issues with Exchange server.
This issue generally occurs in Mac Outlook which interrupts the smooth working. Removing cache may help you to troubleshoot Outlook for Mac not sending or receiving emails. Resolution: Empty Outlook cache so that Outlook for Mac can download all data items from the Microsoft Exchange account once again. Below are the steps for same. Important: Below guidelines will delete all the information that is not synchronized with Exchange server, including the contacts’ mail certificate. Removing cache replace the contents of a folder with the latest data items from MS Exchange server. Thus, before deleting the cache, make sure that your Mac Outlook data is backed up.
Verify that your PC is connected to Exchange Server. Next, in the navigation pane, press the CTRL button and hit a right-click on Exchange folder form which you.
want to remove the cache, and click on Properties. Now, from the General tab, hit Empty Cache button. After emptying the cache, Mac Outlook will automatically start downloading the data items from the Exchange server. Also Read: #3.
Outlook is Not Linked With Server Running Exchange Server Resolution: To check the Microsoft Exchange server connection, follow below-mentioned steps:. In your Mac Outlook application, click on Tools tab and select Accounts to fix Outlook for Mac not sending or receiving messages. Navigate to Exchange account that is situated in the left-side of pane. In case, if there is an issue with the connection then, the indicator icon will become orange in color. If you are connected to the account successfully before then, just try to connect with it from any other. Exchange application like Outlook on the web.
Also, one can check the Exchange Server via connecting the Exchange Server administrator. Also Read: #4.
POP and IMAP Accounts Requires Authentication POP and IMAP accounts are utilizing the outgoing mail (SMTP) server, which requires authentication. Resolution: Few email services require the authentication for SMTP server. If you are sure that all your account settings are accurate and still you cannot send emails then, try to turn on the SMTP authentication. Go to the Tools tab and click on Accounts. Now, in the left pane of Accounts wizard, choose the account. In the Outgoing Server section, click on More Options.
Next, in the pop-up menu, choose the type of authentication and enter the credentials. Important: If you are using a laptop in different locations then, the SMTP server that you are using in one location may not work in the other locations.
Every Internet connection you use might have a firewall with its personal restrictions. #6: Account Settings or Credentials are Incorrect Resolution: Make sure that the username, password, and all other settings are accurate in the account preferences section. Follow below mentioned steps to quickly fix Outlook for Mac not sending or receiving emails. Click on the Tools tab and select Accounts option. In left pane of Accounts box, select the account. Eventually, verify that you have entered the right username, password, and email address.
If still, your account does not work properly then, contact your email service provider for more details about. how to configure the account in Mac Outlook application. It is also possible that your account may need some special settings like SSL (Secure Socket Layer) for connecting or you have been override the default port.
Also Read: Conclusion If your Outlook for Mac not sending or receiving emails then, some solutions have been discussed in this article to resolve this issue. Well, most of the email difficulties users came across becomes related to the wrong or expired password, incorrect connection settings or due to a misbehaving email application. If no solution works for you then, try to remove your email account from the local machine completely. After that, re-add it and if you are using the Exchange or IMAP account, you will not lose your emails after doing that.